0016468377391 Open 24 hours 7 days a week
E-mail: info@silicon-wristband.com

We make many different kinds of silicone rubber bracelets, such as printed, debossed, embossed, color filled, etc. You can custom your own wristbands with a message here. For any kind of explanation regarding our services, modes of payment, refunds, discounts, tracking etc. you can go through our Frequently Asked Questions (FAQ) section.

What can I do if I could not find my favorite color or size in the page of 'ORDER NOW'?

Email us your detailed request at info@silicon-wristband.com, our service team will come back to you soon.

Can I put my logo or word on the aluminum clip?

Of course you can. Just Email us at info@silicon-wristband.com, we could make printing or laser LOGO on the aluminum clip.

Can I put my logo or word on the metal part of the keychain?

Of course you can. Just Email us at info@silicon-wristband.com, we could make printing or laser LOGO on the aluminum clip.

What is the digital proof ? When can I get the digital proof from you? And how shall I confirm the digital proof ?

A digital proof is a digital image to show you and give you some idea of how your wristbands will look like, but the physical band is not 100% same as the digital proof . You can make as many changes as you like to the digital proof until you are satisfied. Normally, you will get digital proof by email within 8 hours after you make inquiry or place order online. You could confirm the digital proof or make some comments by Email back., and we will start production as long as we receive your confirmation on the digital proof.

Could we confirm the physical samples before mass production?

Yes, if you need. SILICON-WRISTBAND.COM will make 3-5pcs pre-production samples, and take photos of the wristband compared with the Pantone Card.We could also ship the physical samples to you if you want, but the freight will be paid by your side.

Can I have a better price if our order quantity is more than 100k pcs ?

Of course you can, Pls Email us your detailed request at info@silicon-wristband.com, our service team will come back to you soon.

Is it possible to make complicated LOGO with many colors printing on the wristband ?

Yes. Pls Email us your detailed request to info@silicon-wristband.com. CMYK printing is available. We even can print your photo on the band. The only one thing need to be clear that the price for this kind of printing is higher than normal 1 color printing on band.

What are your wristbands made of?

Our wristbands are made of 100% silicone. Our products do not contain latex. Please email us if you require a test report and we will be more than glad to send it to you.

What's the turnaround time?

We have the fastest turnaround time. Standard turnaround is 7 days production and 7 days shipping, but you have the option to rush the products as fast as 2 business days. The best part about our company is that we guarantee our delivery dates.

What's the mold fee?

We don't charge a mold fee unless you have multiple sizes. We charge mould fee only when you have more than 1 size in your order.

all your wristbands are made with mold, not made with laser engraved technology even 1 pcs?

Yes, your logo or text of the wristband made with mold is more clear and more beautiful. Life is too short to carry an ugly wristband.

Why the color of actual products is not exact same as the proof I approve?

The colors of the proof as shown are approximate and will differ on each computer monitor. We use PANTONE ® color number as standard colors.

Can I use other font, not the default fonts in your font list?

Yes, you can select the "USE CUSTOM FONT" option from the font list when you place the order and type the font you would like to use and we will use that font.

Can I customize wristbands with a different color than the popular colors?

Yes you can use any color from the color chart. We have over 500+ colors.

Will I be charged extra if want to change the proof before confirming the order?

No, you can make as many changes as you like.

I received my proof and I want to make a change. How can I do that?

Simply reply back to the email proof that you received and tell us the change you would like and we will revise the proof and send you a new proof.



Refunds/Cancellation

What if I need to cancel my order?

$10 cancellation fee will be applied if order is not in production. If the order is already in production step then the order cannot be cancelled because the mold and material cost that we have already incurred.

What should I do if I made a payment twice or more by mistake ?

Please Email info@silicon-wristband.com and they will assist you with this matter.

What happens if there is a mistake with my order?

If there is an mistake from us, we will redo the order free of charge.



Payment Information

What methods of payment are accepted?

We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal.



Shipping/Production

What is Production time ?

It means the time from you confirm the digital proof till the products come out.

What is the shipping time and shipping cost?

The shipping time means the time from the order leave factory till you get the it.. The shipping cost varies according to the quantity you order.

Do you ship to APO/FPO addresses, or to a PO Box?

We ship to physical address only.

How accurate is your delivery date?

We guarantee the delivery time of your order. 98% of our packages are delivered to our customers on the date specified on their receipt.

Can I get some refunds if my order delayed?

If the order delay caused by us, we will make the refunds for you. However, refund is not available if the order is delayed by any case of force majeure, such as the Custom Inspection, bad weather.

How can I track my order?

We will Email you the tracking no as long as your order is shipped out. You can email us at info@silicon-wristband.com or you can ask our live chat if you don't get such Email.



Special Request

Can my wristbands order split into different sizes?

Yes, we can do that. A $30 mold fee will be applied for splitting the sizes. Please mention it in the special instructions if you have any special request.

Could I order two different designs in the one batch of silicone wristbands?

You have to place multiple separate orders if you wish to have multiple designs.

Can my order be split into different colors?

Yes, you can split your order into different colors for an additional cost of $10.

How to customize wristbands?

Please go to the order now page and follow the steps and it will guide you through the ordering process.



SALES

Will the 100 free wristbands and the 10 free key chains be exactly the same as my order?

If your wristband is 1/2inch,Yes ,the 100 free will be exactly as your order. If you have multiple colors in your order then the 100 will be evenly split within those colors. Also if you have multiple sizes then the 100 free wristbands will be evenly split. .If your wristbands is not 1/2 inch, the free wristbands will be exactly the same as your order, but the keychain just with no logo.

Can I get the 100 free in a specific size?

Yes you can. For example if you order 50 adult and 50 youth and wish to get 100 free in all adults then simply leave message in the special instructions that you want to have the 100 free in adult size.

Are there any hidden fees?

No, You just need to pay the amount shown on the invoice. However, if you order is not normal, there will be extra charge. For example, you choose PRITNING bands, and LOGO printing is not with 1 color only, but with 2 or more colors, there will be extra charge. Before start the mass production, we will tell you how much the extra cost will be.

Copyright © 2005-2016 Silicon-wristband.com